Social tarrif scheme

The social tariff scheme was approved in Article 2 of the Royal Decree-Law 6/2009, and is available to private customers who live in their habitual residence and are signed up for the social energy tariff, provided they meet the requirements given below:

Power: they should have a contracted power supply of under 3 kW.
Pensioners: With regard to account holders with a dependent spouse or with no spouse who live in an individual economic unit, or those that are recipients of the former compulsory elderly and disability insurance pensions, and non-contributory retirement and disability pensions for those over 60 years of age: they should be aged 60 or older, and provide supporting documents to show they are a Social Security pensioner who receives the minimum amount in force at any time for a retirement, permanent incapacity, or widowhood pension.
Large families.
Unemployed: those who are a member of a family in which all the members of working age are unemployed.

If you meet these requirements, and want to apply for the social tariff scheme, please fill in the form that is applicable to your situation and send it to our central office, together with the documentation that is listed in each form.

For the unemployed

For large families

For pensioners

If you have signed up for the social tariff scheme, and would like information about how you are billed, or have any other query, please call Customer Services on 902 860 860.

Customers who have signed up for the social tariff scheme must inform their social tariff supplier of any change in their circumstances which would mean they were no longer eligible for the social tariff scheme. If you fail to inform your supplier of any such change in your circumstances your bill will be recalculated, starting from the date on which you ceased to be eligible for the social tariff scheme. In addition, a 10% surcharge will be applied to the bill issued to the customer immediately after the supplier became aware they were no longer eligible for the scheme.